UAE JOBS After Sales Manager – Ajman, UAE
Job description / Role
Job Summary:
? As an After Sales Manager at a property selling company, your primary responsibility will be to ensure customer satisfaction and retention by providing exceptional post-sale support and service to property buyers. You will play a crucial role in building and maintaining strong client relationships, addressing their concerns, and assisting them throughout the post-sales process. Your goal is to enhance the overall customer experience, promote referrals, and contribute to the company’s growth.
Key Responsibilities:
Review Monitoring: Continuously monitor online review platforms, social media channels, and other online sources to track customer reviews and feedback related to our products, services, and brand.
Reputation Analysis: Utilize reputation management software and analytics tools to assess the sentiment, trends, and key insights from customer reviews and ratings.
Feedback Aggregation: Collect and consolidate customer feedback from various sources, identifying recurring issues, and sharing valuable insights with relevant teams.
Performance Reporting: Generate and present regular reports on review trends, key metrics, and the impact of reputation management efforts to senior management.
Competitor Analysis: Monitor the online reputation of competitors and industry trends, providing insights to inform our reputation management strategies.
Review Generation: Implement strategies to encourage satisfied customers to leave positive reviews and ratings on relevant platforms.
? Customer Relationship Management:
? Develop and maintain positive relationships with property buyers to ensure satisfaction and trust in the company.
? Serve as the primary point of contact for buyers after the sale, addressing their queries, concerns, and requests promptly and professionally.
? Post-Sale Support:
? Assist buyers with the completion of paperwork, contracts, and any necessary documentation.
? Coordinate property handover processes, including key transfers and inspections, ensuring a smooth transition for the buyers.
Problem Resolution:
? Address and resolve any post-sale issues or complaints effectively and in a timely manner.
? Collaborate with internal departments to find solutions to customer concerns, such as maintenance or legal issues.
Follow-Up and Feedback:
? Conduct post-sale follow-up calls or surveys to gather feedback from buyers and identify areas for improvement.
? Use feedback to enhance the company’s after-sales processes and service quality.
Customer Education:
? Educate buyers about property-related services, warranties, and maintenance procedures, ensuring they are well-informed about their investment.
Referral and Upselling:
? Identify opportunities to upsell additional services or properties to existing clients.
? Encourage satisfied customers to refer friends and family to the company.
Record Keeping:
? Maintain accurate records of all customer interactions, transactions, and feedback for reporting and analysis purposes.
Team Collaboration:
? Collaborate with sales teams to ensure a seamless transition from the sales phase to the after-sales phase.
? Provide support and training to junior team members, if applicable.
? Compliance and Legal Matters:
? Ensure all transactions and interactions comply with relevant legal and regulatory requirements.
? Stay updated on industry regulations and best practices.
Salary:
AED 5,000 to 7,000 per month inclusive of fixed allowances.
Additional benefits: Family Health Insurance
Requirements
? Bachelor’s degree in business, real estate, or a related field (preferred).
? Strong communication and interpersonal skills.
? Problem-solving and conflict resolution abilities.
? Knowledge of real estate laws and regulations.
? Excellent organizational skills and attention to detail.
? Proficiency in using CRM software and other relevant tools.
About the Company
Over the last 10 years, GJ Properties Investments L.L.C. has delivered 15 high-quality real estate projects in Ajman and the Northern Emirates. Our priority is to create living spaces that offer an exceptional quality of life to our customers. It’s made us one of the premier luxury real estate developers in the UAE.
Our projects are designed and built to industry-leading standards. We work with the best of partners, from architects and interior designers to all the specialist contractors that are involved in the construction of large projects.
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